My name is Jasen Robinson. I am very upset and deeply saddened by what has happened to me. I purchased a vehicle from you guys 07-29-2011; it was a 2000 Ford F150 Harley Davidson. VIN# 2FTRX07@#$%#$@$%.
Earlier this month, my Service Engine Soon light came on. I took the truck to Auto Zone to see what their diagnostic test says. Basically, it said there was a problem with cylinder 2. So I took the truck to Bommarito Ford and paid for a second diagnostic test. ($113) This test revealed multiple blown head gaskets. Meaning I need a new engine.
The lowest price I was quoted on a replacement engine was $5,000. I’ve learned not to trust dealerships. And I know the economy is bad, but I never expect something like this to happen to me. The truck doesn’t even have 150,000 miles yet and needs a new engine?
I notice that the odometer constantly cuts on and off. (Since day 1 after getting the vehicle) Which means this vehicle doesn’t record the proper mileage. This also means there may be serious problems with the computer and or wiring. I trusted the gentleman I spoke to on the phone.
I expressed my concerns about buying this car cash from you guys as-is, and he reassured me that you guys have gotten no complaints in the past 20 years. I was a great customer, I did what you guys asked, and I wired the cash no hassle. So, I came through on my end. (I just wanted a working vehicle)
I am disabled. I have no income. As of now, will not even be able to feed myself. I gave you guys the last of my money. And at least I could’ve driven short distances to try to get food. Now, I have no way to replace the engine on a truck that I bought 5 months ago at $9100.
So what will happen now? Do you guys care about my situation? Will you help me? If you guys can find a way to repair my truck for free, that would be great. If not, can you guys send at least half of the repairs to the Auto Shop that I’m going to take the truck to? ($2,500)
I paid you guys $9,100. So you still would have gotten a $6,600 profit from a vehicle we both know isn’t worth it. I am in a very bad situation now. It is my hope that you guys show some compassion. I am a mere 1 man hit with multiple obstacles. You guys are a dealership, you can afford to fix my vehicle and restore my trust in you.
I have been around and have owned many vehicles. If I had been able to see the vehicle before purchase, this may have been avoided and you guys could have fixed it or something. But I live in Saint Louis, Mo. I had the truck shipped. So I had to put trust in you guys that you would do me right.
Please respond to this message as soon as possible and let me know something. I will be waiting. I also have your number, so you will be hearing from me. Thank you for taking the time to read my letter.
Jasen Robinson
Phone: 314-484-@#$% Email: sckylark@yahoo.com
